Returns & Refund Policy
Returns & Refund Policy
🛍️ Changed your mind?
No problem — we offer returns within 14 days of delivery. If you're not totally in love with your order, let us know and we'll help you send it back.
📦 What can be returned?
- Items must be unused, in their original packaging, and in resaleable condition
- Returns must be requested within 14 days of receiving your order
- Custom or final sale items are not eligible
🔁 How do I request a return?
Email us at support@havenandhue.co with your order number and reason for return. We’ll guide you through the next steps.
🚚 Who covers return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake on your order.
💸 When will I get my refund?
Once we receive and inspect the returned item, your refund will be issued to the original payment method. This usually takes 3–5 business days depending on your bank.
😞 Something arrived damaged?
If your order arrived damaged or incorrect, email us within 48 hours of delivery at support@havenandhue.co with a photo and your order number. We’ll make it right.
If you have any questions at all, don’t hesitate to reach out. We’re here to help.