FAQs
Frequently Asked Questions
🕒 When will my order ship?
Orders are typically processed within 2–5 business days. You’ll receive a confirmation email with tracking info as soon as your order ships.
📦 How long does shipping take?
Shipping times vary by location. On average:
- UK & Europe: 7–15 business days
- USA & Canada: 7–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of the world: 10–25 business days
*Please note: Customs delays, weather, or high volumes can occasionally affect delivery times.
📍How can I track my order?
Once your order has shipped, you’ll get a tracking link via email. You can also track your order here anytime.
🚫 What if my order is delayed, damaged, or missing?
If your order hasn’t arrived within the estimated window or if it arrives damaged, please reach out to us at support@havenandhue.co. We’ll make it right — promise.
🔄 Do you accept returns?
Yes! We offer returns within 14 days of delivery. Products must be unused and in their original packaging. For more details, visit our Returns & Refund Policy.
📧 How do I contact you?
You can email us anytime at support@havenandhue.co. We usually reply within 1 business day.